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<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <title>Privacy Policy | Nexlance</title> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <link rel="stylesheet" href="styles.css"> </head> <body> <!-- ================= NAVBAR ================= --> <header class="navbar"> <div class="nav-container"> <div class="logo">Nexlance</div> <nav class="nav-menu"> <div class="nav-item"><a href="#">Products</a></div> <div class="nav-item"><a href="#">About us</a></div> <div class="nav-item"><a href="#">Contact us</a></div> <div class="nav-item"><a href="#">Resources</a></div> <div class="nav-item"><a href="#">Pricing</a></div> </nav> <div class="nav-actions"> <a href="#" class="btn-text">Sign In</a> <a href="#" class="btn-primary">Try Free</a> </div> </div> </header> <!-- ================= LEGAL CONTENT ================= --> <section class="legal-wrapper"> <div class="legal-box"> <div class="legal-header"> <h1>Privacy Policy</h1> <p class="legal-updated">Last Updated: January 2, 2026</p> </div> <h2>1. INTRODUCTION</h2> <p> This Privacy Policy explains how Nexlance collects, uses, discloses, and processes personal data when you use our website and CRM Services. </p> <h2>2. INFORMATION WE COLLECT</h2> <h3>2.1 Information You Provide</h3> <ul> <li>Name, email address, phone number, company details</li> <li>Account credentials and preferences</li> <li>Billing information (processed via Paddle)</li> <li>Support communications and feedback</li> <li>CRM business data uploaded into the platform</li> </ul> <h3>2.2 Automatically Collected Data</h3> <ul> <li>IP address and device information</li> <li>Browser type and usage data</li> <li>Location (country/city level)</li> <li>Cookies and tracking technologies</li> <li>Application performance logs</li> </ul> <h3>2.3 Third-Party Sources</h3> <ul> <li>Paddle (payment processing)</li> <li>Analytics and hosting providers</li> <li>Your organization (if applicable)</li> <li>Public business directories</li> </ul> <h2>3. LEGAL BASIS FOR PROCESSING</h2> <ul> <li>Performance of contract</li> <li>Legal obligation</li> <li>Legitimate interests</li> <li>Consent (where required)</li> </ul> <h2>4. HOW WE USE YOUR INFORMATION</h2> <ul> <li>Deliver CRM services</li> <li>Process billing and subscriptions</li> <li>Send service communications</li> <li>Marketing (with consent)</li> <li>Improve performance and analytics</li> <li>Fraud prevention and security</li> </ul> <h2>5. HOW WE SHARE YOUR INFORMATION</h2> <ul> <li>Paddle (Merchant of Record)</li> <li>Cloud hosting providers</li> <li>Analytics services</li> <li>Legal authorities (when required)</li> <li>Professional advisers</li> </ul> <h2>6. INTERNATIONAL DATA TRANSFERS</h2> <p> Where required, we rely on Standard Contractual Clauses (SCCs), adequacy decisions, and other lawful safeguards. </p> <h2>7. DATA RETENTION</h2> <ul> <li>Account data retained during active subscription</li> <li>Billing records retained 6–7 years</li> <li>Support records retained 12–24 months</li> <li>CRM data deleted upon account termination (subject to legal hold)</li> </ul> <h2>8. COOKIES AND TRACKING</h2> <p> We use necessary, analytics, preference, and marketing cookies. You may control cookies via browser settings. </p> <h2>9. SECURITY</h2> <ul> <li>TLS/SSL encryption</li> <li>Access controls and MFA</li> <li>Firewall and intrusion detection</li> <li>Audit logs and monitoring</li> </ul> <h2>10. YOUR RIGHTS</h2> <p> Depending on your jurisdiction (GDPR, UK GDPR, CCPA), you may have rights to: </p> <ul> <li>Access your data</li> <li>Correct inaccurate data</li> <li>Delete data</li> <li>Restrict processing</li> <li>Data portability</li> <li>Object to processing</li> </ul> <h2>11. CHILDREN'S PRIVACY</h2> <p> Our Services are not directed to individuals under 16 years of age. </p> <h2>12. THIRD-PARTY LINKS</h2> <p> Third-party integrations are governed by their own privacy policies. </p> <h2>13. CHANGES TO THIS POLICY</h2> <p> Material updates will be notified via email or website notice. </p> <h2>14. CONTACT US</h2> <p><strong>Email:</strong> admin@nexlance.com</p> <p> Nexlance<br> NexlanceDigital 82A James Carter Road, Milden Hall<br> United Kingdom, IP28 7DA</p> <h2>15. PADDLE MERCHANT OF RECORD</h2> <p> Paddle handles payment processing and billing as an independent data controller. Visit https://www.paddle.com/legal/privacy for details. </p> <h2>16. DEFINITIONS</h2> <p> Definitions such as Personal Data, Processing, Data Controller, Data Processor, GDPR, UK GDPR, and CCPA apply as described under applicable data protection law. </p> <div class="legal-divider"></div> <p><strong>END OF PRIVACY POLICY</strong></p> <a href="index.html" class="legal-back">← Back to Home</a> </div> </section> <!-- ================= FOOTER ================= --> <footer class="footer"> <div class="container footer-grid"> <div class="footer-brand"> <div class="logo">Nexlance</div> <p>Empowering teams to build better relationships and close more deals.</p> </div> <div class="footer-links"> <h4>Product</h4> <ul> <li><a href="#">Overview</a></li> <li><a href="#">Pricing</a></li> <li><a href="#">Customer stories</a></li> </ul> </div> <div class="footer-links"> <h4>Company</h4> <ul> <li><a href="#">About</a></li> <li><a href="#">Contact</a></li> </ul> </div> <div class="footer-links"> <h4>Legal</h4> <ul> <li><a href="terms.html">Terms & Services</a></li> <li><a href="refund.html">Refund Policy</a></li> <li><a href="privacy.html">Privacy Policy</a></li> </ul> </div> <div class="footer-links"> <h4>Contact</h4> <ul> <li>Email: support@Nexlancex.com</li> <li>NexlanceDigital 82A James Carter Road, Milden Hall</li> <li> United Kingdom, IP28 7DA </li> </ul> </div> </div> <div class="footer-bottom container"> <p>© 2026 Nexlance LLC. All rights reserved.</p> </div> </footer> </body> </html>